Frequently Asked Questions
Q: How long will this process take?
A: Depending on your requirement, it can be really quick or take really long. There is really no saying how long it will be. However, We do understand how much you want your items so we will try our best to get it done as soon as possible. If you have an urgent need for it, consider the expedited option.
Q: What if I have a special or complex request?
A: Let us know your requirement and we will try our best to see if we can help you with it.
Q: Why the need to use WhatsApp? I can order on other forwarding/buying service via their website.
A: Yes, we understand that using WhatsApp is a tad troublesome. Please bare with us as we feel that this is the best way to ensure that we can understand your needs and customize the experience for every one of you.
Q: Are you able to negotiate on behalf of me for Merucari/Rakuma, etc?
A: Yes, we are able to! Please let us know via WhatsApp when you ask for a quote.
Q: Are you able to consolidate my purchases before shipping?
A: Yes, consolidation is provided for free! Please note that consolidation material fee is $7, permanently waived unless you specifically request for new consolidation materials (Cardboard box, bubblewrap, etc) to be used.
Q: Can I ask for a discount?
A: Please do not ask for a discount, we are pretty sure that our rates are the most reasonable around. If you are uncomfortable with the pricing we quoted, it is always cool to simply say no. We will NOT hate you, NOT put you on a blacklist and NOT put you on a lower priority in the future. We always have some kind of promo going on, so do like and follow our Facebook page to get notified of new promos.
Q: How do I know if things are going smoothly?
A: When you confirm your orders with us, you can request for updates via WhatsApp and we will send you constant updates on your item status. This will also us to contact you with regards to your order should anything requires your attention. We will also send you a picture of your parcel before we send it out as proof.
Q: Can you help me check on my item when it arrives?
A: Yes. We provide this service for free. We will open your items and send you picture of the state that they arrive in. If for privacy reasons you do not want us to open your item, please let us know and we will send them to you directly. However, please keep in mind that we are not able to make sure if the items are what you want, or if the items are safely in one piece. If you opt for us to not open and the items arrive to you in a poor state or missing, we will not be responsible.
Q: What if I want to cancel my order?
A: We understand sometimes things happen. If for any reason you need to return your item, we will try our best to halt your item or return it. We will refund you what is left of your money less the $10 handling fee we charge for returning your item. Please note this depends on your item and the platform, if returns are impossible, there is nothing we can do.